Although the web hosting service supplied by the different companies is relatively identical, every provider has got a customized platform with its own tweaks and different ways to carry out particular things. That is why, an information-loaded knowledge base will be incredibly helpful both for people with little to no past experience and for technically seasoned individuals who will ultimately find out how certain operations are accomplished, but will lose time in the meantime. The aim of such a knowledge base is to help make the hosting service quick and easy to use, sparing users a lot of time and efforts. The outcome is more contented clients, since they can effortlessly find the info they’re looking for, and a whole lot less work for the customer service staff representatives, because typically most of the queries and difficulties that clients have got are already outlined in the knowledge base. If the articles themselves are properly written and encompass more things, you will be able to learn more not only about your account, but also about the hosting service in general.

Extensive Online Documentation in Shared Hosting

If you’ve ordered your very first shared hosting account through our company or have moved your site over to us, you will become familiar with our platform and our in-house built Hepsia Control Panel in no time as we have prepared a substantial web-based knowledge base where you can find all the information that you’ll ever need – both general info in regard to the service as a whole and more concrete info about the separate functions that you can use and the problems that you might confront. The articles are available in two places. The full article collection is accessible via the Control Panel’s Help section. You can find relevant articles about the different functions in every Control Panel section as well. You can discover how to do pretty much everything, from enabling an .htaccess configuration file to administering a mailing list, and all the articles include elaborate instructions, so you won’t ever become perplexed on account of an ambiguous text. Certainly, in case you bump into a more specific problem and you’re unable to find anything about it in our knowledge base, you can touch base with our technical support team members 24x7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which is included in our semi-dedicated servers, will allow you to access the thorough online help documentation that we’ve compiled for you. The articles themselves offer general info about our hosting services, informational guides about the various functions that you can use, along with troubleshooting instructions that can help you resolve common issues that you could come across. The topics that we’ve covered include de facto everything, from simple things such as how to host a brand new domain name in your account, to more complex ones such as which SSH commands are allowed on the semi-dedicated servers. Relevant articles about the features of a certain Control Panel section will always be available in the right corner of the page that you’re on, while the complete article archive is accessible through the dedicated Help section.