A ticketing system is the most popular communication channel that hosting companies offer to their clients. It is typically part of the billing account and is the most efficient way to handle a problem that requires a certain period of time to investigate or that has to be escalated to a system administrator. Thus, all replies contributed by either party will be kept in one and the same place in case someone else needs to work on the problem at hand and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, so you’ll have to log in and out of at least 2 accounts to perform a specific procedure or to touch base with the company’s support team. In case you would like to administer several domain names and each one is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. On top of that, it may take a significant amount of time for the hosting provider to process your ticket request.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst browsing through your files or updating different account settings. The ticketing system is being strictly monitored 24/7/365 by our client support staff members and the response time is no more than 60 minutes, but it seldom takes more than twenty minutes to receive assistance. In stark contrast to some hosting companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request information in regards to any technical or billing problem. On top of that, you can read a selection of informational articles, which will help you tackle the commonest difficulties on your own.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated servers, which implies that you won’t need a separate support platform to contact our customer service team – you can do this on the spot if you confront a challenge. Submitting a new ticket takes a couple of clicks and tracking down an older one is just as simple. With our clever search functionality, you can swiftly track down any ticket that you have posted in the past. You can open a ticket whenever you want since our client care team members are available 24x7 and respond in less than sixty minutes, although it seldom takes this much to obtain a response. With the Hepsia Control Panel, you will have everything in one single place and you can forget about having to go through 2 or more platforms to fix a simple problem.