Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst browsing through your files or updating different account settings. The ticketing system is being strictly monitored 24/7/365 by our client support staff members and the response time is no more than 60 minutes, but it seldom takes more than twenty minutes to receive assistance. In stark contrast to some hosting companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request information in regards to any technical or billing problem. On top of that, you can read a selection of informational articles, which will help you tackle the commonest difficulties on your own.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated servers, which implies that you won’t need a separate support platform to contact our customer service team – you can do this on the spot if you confront a challenge. Submitting a new ticket takes a couple of clicks and tracking down an older one is just as simple. With our clever search functionality, you can swiftly track down any ticket that you have posted in the past. You can open a ticket whenever you want since our client care team members are available 24x7 and respond in less than sixty minutes, although it seldom takes this much to obtain a response. With the Hepsia Control Panel, you will have everything in one single place and you can forget about having to go through 2 or more platforms to fix a simple problem.