One-Hour Response Guarantee in Shared Hosting
Our shared hosting come with a one-hour reply time guarantee, which implies that regardless of what inquiry or obstacle you may have, we’ll always be there to lend you a hand. In fact, it rarely takes more than half an hour to get a problem fixed or a question answered, and this is valid for both sales and technical matters. Our technical support team representatives will be at your service 24/7, even on weekends and national holidays, which means that you will receive prompt assistance anytime you need it. We realize precisely how precious time can be, so by the time we respond to your email or trouble ticket, we will have looked into the issue and, if we haven’t resolved it, we’ll provide you with more information about what you need to do on your end, if the circumstances necessitate this. With our support service, you can be sure that there will be somebody to lend you a helping hand momentarily, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a client support ticket through your hosting Control Panel or send an email concerning your semi-dedicated server, you will get an answer within only 1 hour. You can get in touch with us at all times with regard to technical, billing or general matters and considering the fact that we’re available 24 hours a day, 7 days a week, you will always get support right on the spot. Depending on the particular issue or question, we will give you more information, resolve the problem if it has been caused by something that’s within our reach or advise you on how to proceed in case you need to adjust a certain setting for an application that we cannot access. You can forget about waiting around for a whole day for each single response. In reality, in the majority of cases we answer emails and tickets within no more than twenty-twenty five minutes.