In the event that you've ever had a shared hosting account before or you have dealt with any other online service, you're probably well aware from personal experience that for certain things it is better to talk to a live person on the telephone rather than exchange support tickets or e-mail messages. In order to learn more about a particular service before you decide to order it or when something small should be done, for example, it is far easier and a lot faster to get it done real-time. When you're able to connect with representatives over the phone, it is also very likely that you are dealing with a real web hosting provider, not a reseller. The type of support that you'll get on the phone varies between different suppliers - from general issues to experienced tech support. Generally most providers offer pre-sales assistance and 1st level phone support, while more complicated tech issues are handled through e-mail or tickets.

Phone Support in Shared Hosting

Our shared hosting plans come with telephone support 14 hours a day even on official holidays, so if you don't have an account yet, you are able to give us a call and find out more about our services or whether we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States, Great Britain and Australia, so that you can contact the number that is closer to you. In case you're a current customer, we can assist you in a timely manner with any general and billing matters and with a number of technical matters to save you time and efforts - we are aware of the fact that often it is easier to consult with a live person so as to get things done right away. Certainly, some problems cannot be taken care of on the phone, so if this is the case you will be able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hours daily as part of the support services for every single semi-dedicated server package that we offer. Due to the fact that some issues are more difficult and time-consuming, you will have to open a support ticket in case you experience such a problem, but for all of the general, billing or small-scale tech issues you can always give us a call and we'll help you quickly to save you the time you'll have to spend on creating a ticket. Even if you don't have an account yet, you can find out if you can host your websites on our leading-edge cloud platform or you will be able to get any other general information about our semi-dedicated solutions. We have local phone numbers in the USA, the United Kingdom and Australia as well as a worldwide number, which means that you're able to call the one which is closer to where you are.