The access to the customer and tech support that a shared hosting company offers can tell you a lot for the services which they provide too. In case you are allowed to use only e-mails and tickets, you have almost certainly discovered a reseller not the website hosting supplier. When this is the case, you will probably have to wait for a couple of days so as to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to consult with the true hosting company for additional help. If the supplier can provide several means of communication with quick response time available at any moment, they're almost certainly the top provider, not only a reseller. Which means that you'll reap the benefits of prompt assistance and top quality support since they'll have instant access to the servers where your account will be created. Regardless of the trouble - sales or technical, it's always better to communicate with your hosting company directly via your preferred method of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance without delay, so our shared hosting services include 24/7 technical support along with various means of communication. In case you do not have an account yet, you can easily call us or take advantage of our live chat and consult with a live agent, to learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up getting a service that you cannot use. If you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it needs further analysis. In contrast to the vast majority of providers on the market, we respond to all the tickets within an hour, so you won't have to wait for an entire day. Our support services can be used twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you'll be able to take full advantage of our 24/7 technical support services even on official holidays. All of your sites will be available constantly and so will we. With various contact options, you are able to choose the easiest method to contact us and inquire about our solutions if you do not have an account yet, or request assistance in case you're already one of our customers. You will be able to give us a call, have a chat with a live consultant, send an email message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with a one-hour response time warranty, though it hardly ever takes more than 20 min to receive assistance no matter the complexity of the issue. Using our customer and tech support services, we'll be there for you every time you need us, not several days later.

24/7 Customer Support in VPS Servers

Every VPS server plan that we provide features 24/7 customer and technical support, so in case you encounter any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you are able to get in touch with us at any time, even weekends and holidays. For your benefit, we supply different methods of communication - phone support with several local numbers around the globe, live chat, emails plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters because it'll be much easier to monitor what's going on. The maximum warranted response time for all of the e-mail messages and tickets is sixty minutes, however it hardly ever takes that long to get help. If you acquire the Managed Services upgrade that we offer, our administrators can also help you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers

All dedicated server plans that we supply feature 24/7 support through numerous means of communication and with a 1-hour max response time guarantee. If you want to find out more about the packages or you have some billing or general questions, you are able to call one of the local numbers we have globally or you may use our live chat support and consult with a live agent. For strictly tech issues that need the help of a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an e-mail, as these channels are more appropriate to track a certain matter. The response time for them rarely surpasses 30 mins, so that you can forget about waiting for a whole day so as to receive support. Our support service is available for any server-related issues, as well as the pre-installed software. In the event that you want help with third-party applications, you may consider adding the Managed Services upgrade that we provide for all the packages.