Technical Support Channels
A One–Hour Support Ticket Response Guarantee
Each help request you send to us will be dealt with within maximum sixty minutes. In case your trouble ticket or email needs further assistance from a server admin, we will forward it and leave a comment to inform you that your case is being examined. If you take advantage of the Managed Services package, any of the server management services included there will be completed at a time that is suitable for you.
A Top–Quality Client Support Service
We’ll be at your disposal 24x7x365 to reply to any enquiries that you may have related to our Hosting Control Panel or any of the applications that we have installed on your behalf on the server. If you also require assistance tackling server admin tasks, you can order our Managed Services package, which includes backup hard disk drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services
An Easy–to–Navigate Help Section
Our Hosting Control Panel was installed by default for every dedicated web hosting plan. Among its features is a rather convenient integrated knowledgebase that will walk you step by step on all the operations that you can carry out. The majority of help articles in addition video versions that demonstrate all the operations that you can perform in a very illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.