1 hour ticket response
We are focused on supplying a fast and adequate reply to every trouble ticket posted by a client. Our knowledgeable customer care staff representatives will review your request and will think of the most efficient solution. We offer a 1–hour response time guarantee for all tech support tickets. Actually, the average customer support ticket response time has proven to be twenty minutes.
An Outstanding Customer Support Service
We’ve got a team of web hosting support engineers who are prepared to answer all your queries every time you need support. The majority of our client support team members have lots of years of experience in the shared hosting industry, which implies that you can constantly count on quick and appropriate answers to your problems.
An Intuitive Help Center Section
Built into the Hosting Control Panel is an easy–to–navigate Help Center, which offers you different information sources. You can search through a frequently updated knowledgebase featuring web hosting account management articles and web site administration articles, check out the how–to video tutorials or take a peek at the F.A.Q. section.