Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Resolution Guarantee

  • Our client help and support team is on duty 24x7 to reply to all your service needs. Every ticket you send to us shall be replied to within no more than 1 hour. If your issue calls for the help of an administrator, we’ll forward the ticket to the technician on shift and will let you know that the situation is under control.

  • Top quality support service

  • Top–quality Client Support Service

  • We will offer you 24/7/365 client help via a lightning fast ticket program included in your Control Panel. You’re able to contact us at any time about any of the software applications that come pre–installed on your virtual server, which include the desired Operating System, the server management panel and our in–house designed Hosting Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • An extensive and constantly updated collection of articles is included in our custom–built Hosting Control Panel. It gives you quick tips about how to carry out all of the regular web site management jobs. The Help section provides descriptive how–to content articles and step–by–step video training. You can gain access to the Help zone by clicking the Help or Video buttons in the upper right side of each Control Panel section.